CUSTOMER REACTIVATION
Your past customers are the quickest win you've got. I run a friendly, personal text campaign to the people you've already worked for — reminding them you're here, bringing in repeat and referral work, and asking happy customers for a Google review straight away, so you're not starting from zero.
Customer Reactivation
£85/mo
A done-for-you text campaign to your past customers — included in Essentials, alongside automatic reviews and Google profile management.
WHAT IT DOES
Send me your past customers however you have them — a spreadsheet, your phone contacts or an export from your invoicing software. I clean it up and remove duplicates.
A friendly message from your business name, checking how the job's holding up and letting them know you're taking bookings. It reads like you wrote it, not like an advert.
Replies land in your inbox as warm leads: servicing, follow-on jobs, or a friend or neighbour who needs the same thing done.
Happy past customers get your personalised team-photo thank-you and a Google review link, so your review count climbs in the first few weeks — not months from now.
Every message includes an easy way to opt out, and anyone who does is never messaged again. I go through your list with you before anything is sent.
Messages go out in small batches, so you're not flooded with replies and every warm lead gets a quick answer.
HOW IT WORKS
In whatever form you have it. I tidy it up and we check it together.
You approve the message first, then it goes out in small batches from your business name.
Replies land in your inbox as warm leads, and happy customers leave Google reviews.
Anyone you've done work for — whether that was last month or a few years ago. The longer the list, the more repeat work and reviews it can bring in.
In the UK you can usually send marketing texts to people who've bought from you before, as long as the message is about similar services and they can easily opt out (known as the 'soft opt-in'). Every message includes an opt-out, and I'll check your list with you before anything goes out.
No. Messages come from your business name, read like a personal check-in, and go out in small batches. Most people are pleased to hear from a tradesperson they already trust.
Your past customers already know your work. Most of them were happy but were never asked for a review. Asking them all at once — with a personal thank-you photo — gets your Google rating moving straight away.
Yes. Customer reactivation is included in Essentials at £85 a month, along with automatic review requests and replies, and Google Business Profile management. It's in the Growth Bundle too. Replies land in the same inbox as your other leads.
GET STARTED
Leave your details and I'll get back to you within one working day to talk through what you need.
I'll get back to you within one working day to run through a few quick questions and get started.
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